Returns + Exchanges
We believe in 100% customer satisfaction with your Lu + Elle order. Therefore, merchandise that is in saleable condition with all original tags attached with original packaging will be accepted within 14 days of the receipt date. However, we reserve the right to deny a return if the returned merchandise does not meet our return policy requirements. All sale items are final.
Please note our online return policy applies only to orders placed on our website. Items purchased at other retailers or promotional events are not eligible for a return.
Also Lu + Elle is not responsible for return shipping costs. We recommend that you send the package back to us with a traceable carrier and insure the full amount of the merchandise you are sending back to us because we are not responsible for missing packages.
Making a Return
You must have a return authorization number. To receive a return authorization number, e-mail firstname.lastname@example.org and provide your name, order number, name of item(s) you wish to return, and reason for return.
Write the return authorization number on the box clearly.
Pack and securely seal the merchandise(s) along with the receipt.
Returns are processed within 7 days after we receive the returned merchandise. You will receive a confirmation email once your credit, excluding the original shipping costs, is processed.