SHIPPING:
Please allow 3-5 days for your package to ship.

Return Policy

We believe in 100% customer satisfaction with your Lu + Elle order. Therefore, merchandise that is in saleable condition with all original tags attached with original packaging will be accepted within 14 days of the receipt date. However, we reserve the right to deny a return if the returned merchandise does not meet our return policy requirements.  All sale items are final.

Please note our online return policy applies only to orders placed on our website. Items purchased at other retailers or promotional events are not eligible for a return.

Also, Lu + Elle is not responsible for return shipping costs. We suggest you insure the package via USPS or FedEx and purchase tracking services for your protection and save the shipping receipt for your records as we can only process returned merchandise we have received. Returns are processed within 7 days after we receive the returned merchandise. You will receive a confirmation email once your credit, excluding the original shipping costs, is processed.

Making a Return

  1. You must have a return authorization number. To receive a return authorization number, e-mail luandelleshop@gmail.com and provide your name, order number, name of item(s) you wish to return, and reason for return.
  2. Write the return authorization number on the box clearly.
  3. Pack and securely seal the merchandise(s) along with the receipt.

We suggest you insure the package via USPS or FedEx and purchase tracking services for your protection and save the shipping receipt for your records as we can only process returned merchandise we have received. Returns are processed within 7 days after we receive the returned merchandise. You will receive a confirmation email once your credit, excluding the original shipping costs, is processed.